Privacy Policy

Actions Now ("we", "us", "our") is a debt recovery services company. We provide commercial debt recovery and related services to businesses.

Contact:
Email: info@actionsnow.co.uk
Phone: 0151 394 4040

We are the data controller for the personal data you provide to us through this website.

When you apply for a role or submit an enquiry through our recruitment funnel, we may collect the following personal data:

• Full name
• Phone number
• Email address
• Location (town or city)
• Professional qualifications and experience
• Salary expectations
• What you are looking for from your next role
• Any additional notes or cover information you provide
• IP address and browsing behaviour (via cookies — see our Cookie Policy)

We collect personal data when you:

• Submit a job application or enquiry form on our website
• Contact us via phone, email, or any other channel
• Browse our website (via cookies and analytics — see our Cookie Policy)

We do not collect special category data (such as health, ethnicity, or religious beliefs) through this website. Please do not include such information in your application.

Under the UK GDPR, we process your personal data on the following lawful bases:

• Legitimate interest – to assess your suitability for a role, respond to your application, and manage our recruitment process
• Consent – for any optional marketing communications and for non-essential cookies (you can withdraw consent at any time)
• Contract – where we offer you employment, to set up and administer the employment relationship
• Legal obligation – to comply with our legal and regulatory obligations

We use the information you provide to:

• Assess your application and suitability for the role
• Contact you regarding your application and arrange interviews
• Maintain recruitment records
• Comply with our legal and regulatory obligations

We do not sell your personal data to third parties.

We may share your personal data with:

• Recruitment and applicant tracking systems
• HR and payroll providers (if you are offered a role)
• Analytics and website performance platforms
• Email and communication providers
• Professional advisors and regulatory bodies where required by law

Each third party acts as a separate controller or processor with their own privacy policies. We only share data where necessary and in accordance with UK GDPR.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Unsuccessful applicant data: up to 12 months after the recruitment process concludes
• Successful applicant data: retained for the duration of employment and up to 6 years thereafter, in line with applicable legal requirements

After the applicable retention period, your data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data ("right to be forgotten")
• The right to restrict or object to the processing of your data
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)
• The right to lodge a complaint with the ICO

To exercise any of these rights, please contact us at info@actionsnow.co.uk or call 0151 394 4040. We will respond within one month of receiving your request.

Some of our third-party service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions, in accordance with UK GDPR.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including encryption, access controls, and regular security reviews.

Our website uses cookies to function correctly and to understand how visitors use the site. For full details, please see our Cookie Policy.

If you believe your personal data has been mishandled, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date above.